CASTLE CLIFFE Booking conditions

PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US (WHETHER BY EMAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.

1. DEFINITIONS

1.1) “Booking” means the reservation of the Property by the Holidaymaker.
1.2) “Booking Conditions” means these terms and conditions.
1.3) “Deposit” means: (a) 30% of the Rental Charge; or (b) if the holiday is due to commence within six weeks of the date of a Reservation Request, 100% of the Rental Charge
1.4) “Holidaymaker” means the person or persons making the Booking.
1.5) “Holiday Confirmation” means the confirmation of the Booking issued by the Property owners to the Holidaymaker (by email and/or post) once the Deposit has been processed.
1.6) “Rental Charge” means the total rental charge payable in respect of the Booking.
1.7) “Reservation Request” means a request to make a Booking in the form of a completed holiday booking form (whether submitted via the post, email, website or otherwise) or a telephone booking.

2. BOOKINGS AND PAYMENT

2.1) Following receipt of a Reservation Request the Property Owners shall check the availability of the Property. If the Property is available for the Holiday, the Property Owners shall reserve the Property.
2.2) Upon reservation of the Property in accordance with clause 3.1, the Holidaymaker must pay the Deposit to the Property Owners, unless advised otherwise. If payment is not received, the reservation will be cancelled.
2.3) Upon receipt of the Deposit, the Property Owners will issue a Holiday Confirmation to complete the Booking.
2.4) The balance of the Rental Charge (if any) must be paid by the Holidaymaker to the Property Owners no later than six (6) weeks prior to the commencement of the holiday (the Property Owners shall endeavour to inform the Holidaymaker of the due date at the time of the Booking).
2.5) Where the Property Owners have not received the balance by the due date, an overdue reminder letter will be issued to the Holidaymaker and a charge of £10 will be added to the balance due. If the balance is not received within four (4) days of that reminder, the Property Owners reserve the right to treat the Booking as cancelled by the Holidaymaker and clause 5 shall apply and the Holidaymaker shall have no claim against the Property Owners for compensation or reimbursement whatsoever.
2.6) The prices stated on the Property Owners’ website are cash prices in pounds sterling. The Property Owners incur charges from credit card companies when the Holidaymaker pays by credit card, and therefore a two percent (2%) charge will be made for each credit card transaction. Any charges raised against the Property Owners by their bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holidaymaker to the Property Owners within seven (7) days of the Property Owners’ request to do so.
2.7) All payments must be made in pounds sterling.
2.8) The Property Owners reserve the right to correct any error in advertised and/or confirmed prices.

3. BOOKING DETAILS

Immediately upon receipt of the Holiday Confirmation from the Property Owners, the Holidaymaker should check the details and notify the Property Owners of any mistakes/errors made by the Property Owners as soon as possible and in any event within seven (7) days; no changes can be made to the Booking after this time. The Property Owners reserve the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker.

4. CANCELLATION BY THE HOLIDAYMAKER

4.1) The Holidaymaker should notify the Property Owners immediately in writing if he/she wishes to cancel the Booking. The cancellation only takes effect when the Property Owners have received written confirmation from the Holidaymaker. If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall remain payable notwithstanding cancellation.
4.2) No refunds will be given on the cancellation of a Booking by the Holidaymaker. The Holidaymaker should consider whether insurance cover is desirable.

5. OTHER CANCELLATIONS

5.1) In the event of the Property Owners being unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property becomes unavailable for whatever reason, the Property Owners will endeavour to arrange alternative accommodation for the Holidaymaker of an equivalent type and standard in a similar location.
5.2) If the Holidaymaker has paid any money in respect of the Property and the Property subsequently becomes unavailable, the Property Owners shall make a refund to the Holidaymaker of all monies paid by the Holidaymaker.
5.3) The Property Owners are not liable for any costs associated with alternative accommodation, which must be paid by the Holidaymaker.
5.4) Save as set out above, the Property Owners shall have no liability for the cancellation or alteration of a Booking.

6. WEBSITE ACCURACY

6.1) To the best of the Property Owners’ knowledge the details relating to any Property described on the Property Owners’ website were correct at the time of booking.
6.2) Upon becoming aware of any material inaccuracies in any published description of the Property or material changes to the Property, the Property Owners shall endeavour to correct them in future publications and inform the Holidaymaker. The Property Owners may, in their sole and absolute discretion, offer the Holidaymaker the option to treat the change as a Cancellation Event and clause 6 shall apply accordingly.
6.3) The Property Owners cannot accept responsibility for any changes or closures to area amenities or attractions.

7. INSURANCE

To minimise the financial risks associated with going on holiday it is strongly recommended that the Holidaymaker arranges travel insurance that matches their needs when booking the holiday

8. RESPONSIBILITIES OF THE HOLIDAYMAKER

8.1) During the period of the holiday, the Holidaymaker (personally and on behalf of all other people visiting the Property) undertakes (for the benefit of the Property Owners) as follows:
8.1.1) that the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation;
8.1.2) that the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party;
8.1.3) to show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owners, their representative or any third parties such as neighbours);
8.1.4) to allow the Property Owners or their representative access to the Property at any reasonable time during the period of the holiday;
8.1.5) to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owners reserve the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss;
8.1.6) to report as soon as possible to the Property Owners (or their representative) any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owners with the cost of replacement. The Property Owners reserve the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
8.1.7) to arrive after 4 pm on the arrival day and to vacate the Property by 10 a.m. on the day of departure unless prior arrangement has been agreed with the Property Owner and/or the Holiday Confirmation states otherwise;
8.1.8) not (without the express permission of the Property Owners) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
8.1.9) to notify all other members of the Holidaymaker’s party of these undertakings.
8.2) In the event of a breach of any of the undertakings set out in clause 9.1 the Property Owners (or their representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the Holiday. In either case the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.

9. DAMAGES

For the benefit of the next clients staying in the house, please advise us of any breakage or damage that occurs during your stay. A refundable damage deposit of £300 will be required at the time of final booking. We do not charge for breakages or damage which occur as a result of normal use, but reserve the right to take payment and, if necessary, demand further payment for damage, breakages and additional cleaning which occur as a result of reckless or deliberate misuse.

10. PETS

10.1) Pets are not allowed at the Property.  If a Holidaymaker takes a pet to the Property, the Property Owners (or their representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
10.2) Registered assistance dogs are allowed in the Property.  Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a chosen property recently. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present.

11. LIABILITY

11.1) The Holidaymaker’s (and all other members of the Holidaymaker’s party’s) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
11.2) The Property Owners shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker’s personal property (or to persons in the Holidaymaker’s party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or wilful default of the Property Owners.
11.3) No representative, agent or sales person (whether employed by the Property Owners or not):
11.3.1) has authority to vary, amend or waive any of these Booking Conditions and no amendment or addition to any of these Booking Conditions shall be deemed to have been accepted unless accepted in writing by the Property Owners; and/or
11.3.2) has authority to make any verbal representations or provide additional information over and above information contained in the Property Owners’ website.

12. COMMUNICATION AND INFORMATION

For the purpose of the Data Protection Act 1998, all personal and other information and details collected by the Property Owners’ in the course of its business, belong to the Property Owners and will not be disclosed to any third party.

13. COMPLAINTS

In the unlikely event the Holidaymaker may have cause for dissatisfaction, the Holidaymaker should contact the Property Owners (or his representative ) as soon as possible.

14. FORCE MAJEURE

No liability can be accepted and no compensation will be paid by the Property Owners, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker’s party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Property Owners are prevented or affected, by any event which the Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Property Owners.